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Terms of service

Last updated: 14 November 2026

These terms apply when you use casafdm’s services. Please read them before asking us to start work. If anything is unclear, ask us. If you are a consumer, nothing in these terms limits the rights you have under Italian and EU consumer law.

1. Who we are

2. What we do, and what we don’t

We provide home assistance, coordination and administrative help: bookings and errands, utilities, arranging and supervising tradespeople, paperwork, translation and house care.

We are not a real estate agency and do not act as an intermediary in buying, selling or renting property. We are not lawyers, accountants or licensed tradespeople, and we do not give legal or tax advice. Where you need one of these professionals, we can help you find one.

3. How an agreement is made

For monthly plans, we first meet you at your home in Versilia, or by video call if you are elsewhere, to agree what you need and what you expect from us. This first meeting is free and without commitment.

We then send you a written agreement setting out the services, your monthly allowance, response times and the price. For one-off jobs, we confirm the job and the price in writing (WhatsApp or email). The agreement starts when you accept it in writing.

4. Prices, allowance and payment

• Prices on the website are a starting guide. The price that applies is the one in your written agreement or confirmation.
• Monthly plans are paid in advance each month. Each plan includes an allowance of requests and in-person visits, set out in your agreement. A request is one task (for example, fixing a utility problem or arranging a repair) taking up to about one hour of our time. Larger jobs, such as coordinating a renovation, are quoted separately.
• Requests beyond your monthly allowance are charged at the one-off rate unless your agreement says otherwise. Unused allowance does not carry over to the next month.
• One-off jobs: €60 per job, covering up to one hour, then €60 per hour, unless agreed otherwise.
• Our hours are Monday to Saturday, 9:00 to 19:00 (Italian time). Messages received outside these hours are handled on the next working day. In a real emergency (such as a water leak, a power cut or a break-in) we help as soon as we reasonably can, and we will always tell you who else to call.
• Third-party costs (tradespeople, purchases, delivery, official fees) are not included. We agree them with you before spending anything and pass them on at cost, with receipts.
• Payment is due within 7 days of our request, unless agreed otherwise. We will tell you how to pay when we confirm.

5. Tradespeople and other third parties

When we arrange a tradesperson or other provider for you, they are independent. We choose carefully, brief them and follow up, but they are responsible for their own work, prices and guarantees. We will tell you who they are before they start, so you can agree to them.

6. Keys and access

If you give us keys or access codes, we keep them securely, use them only for the jobs you ask for, and return or delete them when you ask or when we stop working together. Let us know if you change your codes.

7. Your part

Please give us accurate information, tell us about anything at the property that could affect safety, and reply when we need a decision or approval. We can’t be responsible for delays caused by missing information or approvals.

8. Cancellations & refunds

Your 14-day right of withdrawal (consumers)

Agreements made by WhatsApp, email or phone are distance contracts. If you are a consumer, you can withdraw within 14 days of the agreement without giving a reason, by telling us clearly (for example by email to [email protected]). You can use the model text below, but you don’t have to.

• If you ask us to start work within the 14 days, you pay for the part of the service already provided up to the moment you withdraw.
• If the service has been fully provided at your express request, and you confirmed that you would then lose the right to withdraw, the right of withdrawal no longer applies.
• We refund any amount due within 14 days of receiving your withdrawal, using the same payment method you used, at no cost to you.

Monthly plans

You can cancel a monthly plan at any time. It ends at the end of the month already paid, and you won’t be charged again. Apart from the 14-day right above, we don’t refund the month already started.

One-off jobs and visits

You can cancel or move a scheduled visit for free up to 24 hours before. If you cancel later, or nobody is there to let us in, we may charge one call-out (€60) for the time already reserved.

If something goes wrong

If we make a mistake, tell us and we will put it right at no extra cost. If that isn’t possible, we will refund the fee for that part of the service.

9. Liability

We do our work with care. To the extent the law allows, our liability for any one job is limited to the fee paid for that job, and we are not responsible for the work of independent third parties (see section 5). This does not limit our liability for wilful misconduct or gross negligence, for death or personal injury, or any other liability that cannot be limited by law, and it does not affect your statutory rights as a consumer.

10. Complaints

If you’re unhappy, please contact us first at [email protected] or +39 376 243 6894. We aim to reply within 7 days. Consumers can also use the out-of-court dispute resolution bodies (ADR) available in Italy.

11. Law and courts

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory laws of your country of residence, and any dispute will be heard by the court where you live, as Italian consumer law provides.

12. Changes

We may update these terms. The version that applies to a job is the one in force when you accepted our confirmation.

See also our Privacy policy.