Privacy policy
Last updated: 14 November 2026
This policy explains what personal data casafdm collects, why, and what rights you have. We keep it short and only collect what we need to help you.
1. Who is responsible for your data
The data controller is Leon Wielawski, trading as casafdm, based in Versilia (Lucca), Italy.
Contact: [email protected] or +39 376 243 6894.
2. What we collect
When you visit this website
This site has no contact forms, no analytics, no advertising and no social media trackers. We do not use cookies for tracking. Our hosting provider, Cloudflare, automatically processes technical data (such as your IP address, browser type and the time of your visit) to deliver the site and protect it from attacks. We do not use this data to identify you.
When you contact us or become a client
- Contact details: name, phone number, email address.
- Your request: the messages, photos and documents you send us.
- Property details needed to help you: address, utility contracts and account numbers, appliances, and the names of people we may need to deal with.
- Access information, only if you give it to us for a job: keys, alarm or gate codes, building access.
- Billing details: what is needed to issue receipts or invoices and keep accounting records.
We don’t need, and ask you not to send, sensitive data such as health information. Please send alarm codes or passwords only when we ask for them for a specific job.
3. Why we use it and our legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your questions and preparing a quote | Steps at your request before a contract, art. 6(1)(b) |
| Providing the services you ask for, including contacting tradespeople, companies and offices for you | Performance of a contract, art. 6(1)(b) |
| Receipts, invoices, accounting and tax records | Legal obligation, art. 6(1)(c) |
| Keeping the website secure | Legitimate interest, art. 6(1)(f) |
| Defending our rights in a dispute | Legitimate interest, art. 6(1)(f) |
We do not sell your data, we do not use it for advertising, and we do not send marketing messages.
4. Who we share it with
Only when needed, and only the data needed:
- Tradespeople and service providers we arrange for you (for example an electrician or a courier), so they can do the job.
- Utility companies, public offices and other organisations we contact on your behalf.
- Our technology providers: Cloudflare (website hosting and email forwarding), Google (email), WhatsApp/Meta (messaging) and Anthropic (an AI assistant we may use to help organise requests; we do not give it alarm codes, passwords or payment details).
- Our accountant, and public authorities when the law requires it.
When you message us on WhatsApp, Meta also processes your messages as an independent controller under WhatsApp’s privacy policy.
5. Transfers outside the EU
Some of the providers above are based in the United States. Where data is transferred outside the European Economic Area, this relies on the EU–US Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses.
6. How long we keep it
- Messages from people who don’t become clients: up to 12 months.
- Client data: for as long as we work together, then up to 2 years in case of questions or disputes.
- Access codes and keys: returned or deleted as soon as they are no longer needed.
- Accounting records: 10 years, as required by Italian law.
7. Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, and to receive it in a portable format. To do so, contact [email protected] or +39 376 243 6894. We reply within one month.
You also have the right to complain to the Italian data protection authority, the Garante per la protezione dei dati personali, or the authority in your EU country of residence.
8. Other
We don’t make decisions about you based only on automated processing. Our services are not aimed at people under 18. If we change this policy, we will update the date at the top of this page.